Frequently Asked Questions

All orders are processed within 1 business day after receiving your order confirmation email, excluding weekends and holidays. During high-volume periods such as major set releases or holidays, processing may take slightly longer.

Delivery estimates after your order ships:

• Canada (Standard): 2–7 business days
• Canada (Expedited): 1–4 business days
• United States: 5–15 business days
• International: 10–25 business days

Delivery times are estimates and may vary due to carrier delays or customs processing.

Yes! We offer free standard shipping on Canadian orders over $75 CAD, calculated before taxes and after discounts. This applies to domestic Canadian orders only.

Yes, we ship worldwide. Please note that international orders may be subject to import duties, taxes, and customs fees upon arrival — these charges are the responsibility of the customer and are not included in the shipping cost.

Yes. Once your order ships you'll receive a tracking number by email. Please allow up to 24 hours for tracking information to update in the carrier's system. We ship with Canada Post, UPS, and Purolator.

Yes! If local pickup is available at checkout, you can collect your order from our store on Danforth Avenue, Toronto during regular opening hours. We'll email you when your order is ready — please bring your order confirmation and a piece of photo ID.

Pickup orders are held for 14 days. Orders not collected within that period may be cancelled and refunded.

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and we'll do our best to resolve the issue quickly.

Please note we are not responsible for packages lost or stolen after being marked as delivered by the carrier.

Absolutely. Every card we sell is verified authentic — no fakes, no reprints, guaranteed. We are an independent retailer and take product authenticity very seriously. If you ever have a concern about a card you received from us, contact us immediately.

Card condition is listed on each product. We use standard TCG grading terminology: Near Mint (NM), Lightly Played (LP), Moderately Played (MP), and so on. Condition is also reflected in the price. If you have questions about a specific card's condition before purchasing, reach out and we're happy to provide additional photos.

We carry a wide selection across multiple games and formats, including:

• Pokémon TCG — singles, sealed product, bulk
• Yu-Gi-Oh! — singles, sealed product, bulk
• Magic: The Gathering — singles and sealed
• One Piece TCG — singles and sealed
• Sports cards — singles and graded
• Graded cards (PSA, BGS, CGC) across all games
• Accessories and supplies

Yes — we carry sealed booster boxes, Elite Trainer Boxes, tins, and other sealed product for Pokémon, Yu-Gi-Oh!, One Piece, and more. Availability changes frequently as new sets release, so check the store or contact us if you're looking for something specific.

It's a three-step process:

1. Use our online calculator at happynerdshop.com/pages/sell-your-bulk to enter your quantities and get an instant estimate.
2. Submit the form — we'll email you a submission number and mailing instructions.
3. Mail your cards and get paid by e-transfer after we receive and verify your submission.

You can also bring cards in person to our Toronto store for an on-the-spot quote.

We currently buy English, Near Mint bulk across the following games:

• Pokémon — Non-Holo, Holo/Reverse Holo, V/EX, VMAX/VSTAR, GX, and more
• Yu-Gi-Oh! — Commons, Rares, Ultra Rares and above
• One Piece TCG — Non-Foil and Foil cards

We do not buy Pokémon Energy cards or One Piece DON!! cards. Rates are updated monthly — check our buylist page for current pricing.

We buy English, Near Mint cards only. Cards must be free of visible scratches, creases, bends, or whitening on the edges. Please sort cards by type before shipping, and pack them securely. A 20% fee may apply to submissions that don't meet our condition requirements.

We pay by e-transfer after receiving, inspecting, and accepting your submission. If the cards received match your submission, you'll receive payment promptly. If anything doesn't match, we'll contact you before proceeding.

There's no hard minimum, but we offer a $20 shipping reimbursement on buylists totalling $200 or more. For very small submissions, it may not be worth the shipping cost — feel free to contact us first if you're unsure.

Once we receive your package, we typically process submissions within 1–3 business days. You'll receive an email confirmation once your submission has been reviewed and payment has been sent.

Yes — we carry graded cards from PSA, BGS (Beckett), and CGC across Pokémon, sports, and other games. Graded inventory changes frequently; check our store or contact us for specific cards or grades.

Yes, we buy graded slabs. Contact us with photos and details of what you have and we'll get back to you with an offer. We accept PSA, BGS, and CGC graded cards.

We don't grade cards in-house, but we can advise on the grading process and which service might be right for your cards. Reach out through our contact page and we'll point you in the right direction.

If you're not satisfied with your order, please contact us within a reasonable timeframe and we'll work with you to make it right. Singles and sealed product policies may differ — reach out and we'll sort it out case by case.

If we made an error with your order, contact us immediately with a photo of what you received. We'll arrange a correction at no cost to you as quickly as possible.

If your tracking shows your order as delivered but you haven't received it, contact us within a reasonable window and we'll investigate with the carrier. If your order hasn't moved or updated in an unusual amount of time, reach out and we'll look into it.

We're located on Danforth Avenue, Toronto, Ontario. Use the Contact page to get directions or reach out for the exact address.

Monday – Friday: 11am – 8pm
Saturday: 10am – 6pm
Sunday: 12pm – 5pm

Walk-ins are always welcome! Hours may vary on holidays — check our social media for updates.

Yes — bring your cards in and we'll give you an on-the-spot quote. We buy individual cards, collections, and bulk in person. Trades are handled case by case. If you have a large collection, we recommend contacting us ahead of time so we can allocate enough time to review everything properly.

We accept all major credit and debit cards, as well as Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are processed through Shopify's secure, PCI-compliant checkout — your payment details are never stored on our servers.

Yes! Use code NERD25 for 25% off your first order. The code is applied at checkout. Keep an eye on our announcement bar and social media for other promotions.

Buylist submissions are paid by e-transfer to the email address you provide on the submission form. Payment is sent after we receive, inspect, and accept your cards — typically within 1–3 business days of receiving your package.