Refund Policy

All orders are final once they have been shipped. We do not offer returns, refunds, or exchanges for:

Once a package has been handed off to the shipping carrier, the sale is considered complete unless the order arrives incorrect, materially damaged, or defective as outlined below.

If you request to cancel your order before it has shipped, we may approve the cancellation at our sole discretion. Approved pre-shipment cancellations are subject to:

This fee helps cover payment processing, order handling, inventory relisting, administrative costs, and market volatility on collectible products.

Please inspect your order immediately upon arrival. If you receive the wrong item, an item materially damaged in transit, or a defective item, contact us as soon as possible after delivery.

To help us evaluate your claim quickly, please include:

• Your order number
• Clear photos of the item
• Photos of the packaging and shipping box
• A brief description of the issue

If your claim is approved, we may offer one of the following at our discretion:

Due to the nature of collectible sealed products and how they are received from distributors and manufacturers, sealed products may arrive with minor cosmetic imperfections, including but not limited to:

We inspect sealed products to ensure the contents and packs themselves have not suffered meaningful damage, and that any visible issues are cosmetic only.

For raw singles, graded cards, and other collectible items, please review descriptions carefully before purchasing. Condition judgments can be subjective, and minor print lines, centering variance, factory edge wear, or surface imperfections may be present unless otherwise stated.

We do not accept returns or refunds based on:

• Personal grading expectations
• Centering preferences
• "I thought it would grade higher"
• Minor condition details visible in photos or typical of the product category

All condition-sensitive items are sold as listed.

Once an order has been shipped, delivery timing is the responsibility of the shipping carrier. We are not responsible for delays caused by:

If your package is delayed or appears lost, please contact us and we will do our best to assist you with a carrier claim or package trace where applicable.

Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is provided and the order has not shipped yet, please contact us immediately.

If the order has already shipped to the address provided at checkout, we are not responsible for lost or misdelivered packages due to customer address error.

Items bought at our Toronto location are sold as inspected. Because you have the opportunity to examine cards, slabs, and sealed product in person before paying, all in-store sales are final.

The condition notices in sections 4 and 5 apply equally to in-store purchases. If you have questions about the condition of an item, please ask a member of staff before completing your purchase.

By placing an order with Happy Nerd Shop, you agree to this Refund, Return & Order Cancellation Policy. Customers who initiate a chargeback or payment dispute for reasons that violate this policy may be subject to:

• Order and account restrictions
• Refusal of future service
• Submission of supporting documentation to the payment provider, including this policy, tracking, delivery confirmation, and order records