Shipping Policy
Everything you need to know about how we get your orders from our hands to yours, safely and on time.
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high-volume periods, such as product launches, promotions, or holidays, processing times may be slightly delayed. We appreciate your patience.
Shipping charges are calculated and displayed at checkout.
Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing.
If local pickup is available at checkout, you can collect your order from our Toronto store during regular opening hours. We will email you when your order is ready. Please bring your order confirmation and a piece of photo identification.
Pickup orders are held for 14 days. Orders not collected within that period may be cancelled and refunded at our discretion.
We use trusted carriers to get your order there efficiently. Selection is based on the best option for your location.
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update in the carrier's system.
For orders shipped outside of Canada, your order may be subject to import duties, taxes, and customs fees upon arrival in the destination country.
We are not responsible for packages lost or stolen after being marked as delivered by the carrier.
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage so we can assist you in resolving the issue.
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error, contact us immediately at [REPLACE-EMAIL]. We cannot guarantee changes once the order has been processed.
In some cases, orders containing multiple items may be shipped in separate packages at no additional cost to ensure faster delivery.
If your order includes a pre-order or backordered item:
- Your order may ship once all items are available
- Or items may ship separately at our discretion
Estimated shipping dates for pre-orders will be listed on the product page.
When sending cards or items to Happy Nerd Shop as part of a buylist submission, please be aware that any import duties, taxes, or customs fees assessed upon the package's arrival in Canada will be deducted from your final payout amount.
We recommend declaring your shipment's contents and value accurately to help avoid unnecessary delays at customs. If you have questions about potential fees before you send, get in touch and we will be happy to help.